Raquel joined HLS in March 2025. She brings prior experience in IT processes optimization and leveraging technology to increase operational efficiency. At HLS, Raquel serves as a bridge for claims operations and technology translating business needs into technological requirements. Raquel holds a masters degree in Information Systems and a graduate certificate in IT Project Management. Prior to joining HLS, Raquel worked on various client engagements at a management consulting firm focused on technology systems and data analytics.